Last Updated: 11/09/2024
Introduction
Welcome to Home Care Valet (hereinafter referred to as "HCV")! These terms and conditions govern your use of the Home Care Valet app, owned and operated by Rental Runner LLC ("Company", "we", "us", or "our").
By using our app, you accept these terms and conditions in full; if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our app.
Third-Party Relationships
HCV acts as a third-party facilitator between users looking for property care and service providers. Our platform connects homeowners with local service pros for tasks like cleaning, laundry, and lawncare, as well as tradespeople for licensed tasks such as HVAC maintenance and roof inspections.
While we make reasonable efforts to conduct background checks on each service pro to ensure safety and reliability, we do not perform background checks on tradespeople. Instead, we verify that tradespeople are properly licensed in their respective fields. Despite these efforts, we do not guarantee, endorse, or validate the credentials, abilities, or conduct of any service pro or tradesperson. Therefore, we are not liable for any action, behavior, or services rendered by service providers.
Liability Disclaimer
HCV acts as a third-party facilitator between users looking for property care (hereinafter referred to as homeowners) and professional service providers, collectively referred to as our "Pro Network." Our platform connects homeowners with members of the Pro Network, which includes local service professionals for tasks like cleaning, laundry, and lawn care, as well as licensed tradespeople for specialized tasks such as HVAC maintenance and roof inspections.
We make reasonable efforts to conduct background checks on service professionals to ensure safety and reliability. In contrast, we do not perform background checks on tradespeople; instead, we verify that they are properly licensed in their respective fields. Despite these precautions, we do not guarantee, endorse, or validate the credentials, abilities, or conduct of any member of the Pro Network. Therefore, we are not liable for any action, behavior, or services rendered by members of our Pro Network
Subscription Tiers
HCV offers paid subscription plans that provide full access to our Home Care Suite and associated features. The following outlines our subscription options:
Monthly Plan: $19.99 per month
Includes a 14-day free trial period for new subscribers
Annual Plan: $199.00 per year
Includes a 14-day free trial period for new subscribers
Save over 17% compared to monthly billing
All subscriptions provide complete access to our Home Care Suite and premium features. Subscription fees are subject to change as outlined in our pricing policy. Any modifications to subscription terms or pricing will be communicated to users in advance through our established notification channels.
Note: New subscribers can evaluate our services during the 14-day trial period. If you choose to cancel during the trial period, you will not be charged. If you continue after the trial period, you will be billed according to your selected subscription plan.
Pricing and Subscription Changes
We reserve the right to adjust our pricing or introduce new charges at any time, based on market demand or other business considerations. Any price changes will be communicated to our users in advance.
Cancellations and Refunds
Subscribers may cancel their Premium Tier subscription at any time. Upon cancellation, your subscription will remain active until the end of the current paid period, allowing you to continue enjoying the benefits of the Premium Tier until this time expires. Please note that we do not provide refunds for any remaining portion of the subscription period.
To cancel your subscription, please follow the steps provided in the account settings section of our app or contact our support team for assistance.
Changes to Terms
We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of our app from the date of the publication of the revised terms and conditions on our app. Please check this page regularly to ensure you are familiar with the current version.
Intellectual Property Rights
All content within the HCV app, including but not limited to logos, graphics, texts, and software, is the property of Rental Runner LLC and is protected by international copyright laws. Unauthorized use, reproduction, or redistribution of this content is strictly prohibited without our express written consent.
Data Protection and Privacy
Your privacy is critically important to us. All personal data provided during app usage will be handled with strict confidentiality. Any personal data collected by Rental Runner LLC will be used solely for the purpose of improving the app's services and will not be shared with third-party entities without your explicit consent, except as required by law. For more details, please refer to our Privacy Policy.
User Conduct
Users of HCV agree not to:
Misrepresent their identity or affiliation.
Use the app for any unlawful or prohibited activities.
Attempt to gain unauthorized access to the app's systems or networks.
Breaches of these rules may lead to temporary suspension or permanent banning from the app.
Feedback and User Content
Any feedback, comments, or suggestions you may provide regarding HCV is entirely voluntary, and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.
Termination
Rental Runner LLC reserves the right to suspend or terminate any user's access to the app for conduct that we believe violates these terms and conditions or is harmful to other users of the app, us, third parties, or for any other reason at our discretion.
Indemnification
Users agree to indemnify, defend, and hold harmless Rental Runner LLC, its agents, employees, and licensors from and against any and all claims and expenses, including attorneys' fees, arising out of their use of the app, including but not limited to user violation of this Agreement.
Limitation of Liability
In no event will Rental Runner LLC be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, even if Rental Runner LLC has been advised of the possibility of such damages.
Relationship of Parties
The relationship between Rental Runner LLC and its users is strictly that of a service provider and customer. Nothing in this Agreement creates, or shall be deemed to create, a partnership, joint venture, agency, franchise, or employment relationship between Rental Runner LLC and any user. Users shall not have the authority to bind, represent, or commit Rental Runner LLC in any way, and nothing herein shall give users such authority. Each party shall be solely responsible for its own operations, including the payment of all expenses incurred in connection with its operations and all taxes, duties, and governmental charges that may be levied or assessed in connection with its activities.
Insurance, Liability, & Damage Claims
16.1 Insurance: It is strongly recommended that both homeowners and service providers maintain their own insurance policy that covers theft, injuries, or damages to property. Rental Runner LLC does not maintain an insurance policy on behalf of homeowners or our Pro Network.
16.2 Liability: Users of the HCV app acknowledge and agree that Rental Runner LLC is only an intermediary between homeowners and our Pro Network. Rental Runner LLC shall not be held liable for any damages, injuries, or claims resulting from services rendered or agreements made through the platform. Each user agrees to indemnify and hold harmless Rental Runner LLC, its affiliates, officers, directors, employees, agents, and licensors from any claim arising out of or related to their use of the HCV app or breach of this Agreement.
16.3 Damage Claims: In the event of any damages or claims arising from a service rendered or facilitated through the HCV app, the responsibility rests solely with the homeowner and the provider involved. While Rental Runner LLC encourages amicable resolution between parties, it does not arbitrate disputes or offer restitution. Any damage claims or disputes must be addressed directly between the homeowner and the service provider.
16.4 Disclaimer: Rental Runner LLC takes reasonable measures to vet and background check our service pros; however, homeowners should undertake their own due diligence when hiring from our Pro Network. Rental Runner LLC is not responsible for the conduct, actions, or omissions of any user, whether they are a homeowner or apart of our Pro Network.
Disclaimer of Warranties
17.1 "As-Is" Basis: The HCV app, its features, and all content and services associated with it are provided to you on an "as-is" and "as available" basis. Rental Runner LLC makes no representations or warranties of any kind, express or implied, as to the operation of the HCV app or the information, content, materials, or products included on or associated with it.
17.2 No Warranties: To the fullest extent permissible by applicable law, Rental Runner LLC disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Rental Runner LLC does not warrant that the HCV app, its servers, content, or e-mails sent from or on behalf of the company are free from viruses or other harmful components.
17.3 No Guarantee of Continuous Access: Rental Runner LLC does not guarantee uninterrupted or error-free access to its services, nor does it guarantee that users will be able to access or use the services or their desired features whenever they wish. The app may occasionally be restricted for repairs, maintenance, or the introduction of new functionalities or services.
17.4 No Guarantee of Accuracy: While Rental Runner LLC aims to provide accurate and up-to-date information through its app, it does not warrant the accuracy, completeness, or timeliness of any information, content, or service provided on or through the app.
17.5 Limitation on Liability: By using the HCV app, you agree that Rental Runner LLC shall not be responsible or liable for any loss or damage of any sort incurred as a result of any of your transactions with third parties. Any claim or dispute between you and any third-party service provider, homeowner, or our Pro Network must be resolved directly between you and that third party, without involving Rental Runner LLC.
Dispute Resolution
18.1 Informal Negotiations:
a. Initiation: Prior to initiating any formal legal proceedings or arbitration against Rental Runner LLC, the aggrieved party commits to attempt to resolve the dispute through informal negotiations.
b. Notice: To commence an informal negotiation, the aggrieved party should provide a written notice of the dispute ("Notice"). This Notice should include a concise statement detailing the notifying party's name, address, and contact information, the facts leading to the dispute, and the desired relief.
c. Duration: Both parties will have a period of thirty (30) days from the date of receipt of the Notice to informally negotiate and resolve the dispute.
Mutual Arbitration Provision and Class Action Waiver
19.1 Agreement: Rental Runner LLC and the user mutually concur to forego their individual rights to resolve disputes in a court of law by a judge or jury. Instead, they opt to settle any disagreement through arbitration, as detailed herein. This Mutual Arbitration Provision is directed by the Federal Arbitration Act (9 U.S.C. §§ 1-16) and will persist beyond the termination of this Agreement.
19.2 Class Action Waiver: Both parties hereby acknowledge and agree that they will only bring claims against the other in their individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
19.3 Representative Action Waiver: For disputes where the relief sought is $1,000,000 or less, the arbitration shall be conducted by FairClaims, adhering to its prevailing Arbitration Rules & Procedures at the time a claim emerges.
If the relief sought exceeds $1,000,000, the arbitration will be managed by the American Arbitration Association (“AAA”) under its existing rules and procedures, including the AAA’s Consumer Arbitration Rules (as applicable), with modifications as outlined in this Agreement to Arbitrate.
19.4 Governing Law: This Agreement and its interpretation, as well as any disputes that might arise from it, will be directed and interpreted in accordance with the laws of the jurisdiction in which Rental Runner LLC is incorporated, with due respect to its conflict of law provisions. Additionally, the Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.
Agreement Modifications
By accessing or using the HCV Software, both you and Rental Runner LLC agree to adhere to the most recent version of this Agreement. This includes any addendums or documents incorporated here, as detailed in the Schedules below. The only exception is as outlined in Section 19 regarding your right to opt-out of arbitration. Any modifications or supplements to this Agreement will be binding upon your electronic acceptance.
Prohibited Uses
a. Given that you determine the services you offer and the regions you operate in, you are prohibited from using the HCV Software to offer any service that your local or state government identifies as illegal or which might classify Rental Runner LLC as a "hiring entity" or "employer". Any damages arising from offering such services or operating in such regions will be your responsibility.
b. Rental Runner LLC reserves the right to withhold authorization or settlement of any transaction you present, issue a refund, or suspend your Account if we, at our discretion, believe such actions jeopardize Service Providers, other HCV users, Property Managers, the PSP, or HCV. Risks include fraudulent or other criminal actions. If we suspect any unauthorized or unlawful activity tied to your account, we have your consent to share relevant details with law enforcement. We may request additional information, including service details, identity verification, or license copies. Your compliance is expected promptly. Should you fail to comply, we reserve the right to suspend your transactions or services until the necessary information is provided and verified. If access to our services is restricted or terminated, creating a new HCV account or attempting access through another user's account is prohibited.
Acknowledgement of Trade Secrets Act of 2016
a. You, as the Property Manager, or Service Provider hereby acknowledge the notification under 18 U.S.C § 1833(b)(1): Any individual is exempt from criminal or civil liability under any State or Federal trade secret laws for the disclosure of a trade secret if the disclosure is made confidentially to an official or attorney for the sole purpose of reporting or investigating potential legal violations, or if the disclosure is made in a sealed lawsuit or legal proceeding.
Liability Release
a. In appreciation for the benefits conferred by this Agreement, you release Rental Runner LLC, affiliated entities, and all respective directors, agents, subsidiaries, partnerships, staff, and representatives from any claims, demands, and damages (both direct and consequential) of any kind, known or unknown, that might arise when you accept this Agreement.
b. WHERE APPLICABLE, YOU SPECIFICALLY WAIVE THE PROTECTIONS OF CALIFORNIA CIVIL CODE § 1542 (OR SIMILAR LAWS IN OTHER JURISDICTIONS), WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”
Cancellations
Client Cancellations
All bookings become non-refundable 24 hours after the booking is made.
Any refunds within the 24-hour period are at the sole discretion of the Service Pro.
HCV is not responsible for processing, negotiating, or issuing refunds between Service Pros and their clients.
For immediate service bookings (same-day), the booking is non-refundable upon confirmation.
Service Pro Cancellations
If a Service Pro cancels a booking, the client will automatically receive a 100% refund of the booking amount.
Service Pros who frequently cancel bookings or receive consistent negative reviews may be subject to account review.
HCV reserves the right to remove Service Pros from the platform to maintain service quality standards.